Legal · Grievances
Tell us what went wrong
If something on SocioStory isn't right, whether it's how we've handled your personal data, a story, a drive or an organisation, our grievance officer will look into it.
Draft for review by counselVersion 2026-09 · Updated 26 September 2026
For a copy of your data, a correction or erasing your account, use Privacy & data in your dashboard. If a child or anyone else may be in danger, read safeguarding first: call 112 in an emergency.
The rest of our policies
- Privacy noticeWhat we hold about you, why, for how long, and your rights.
- Terms of useThe rules for using SocioStory, publishing and certificates.
- SafeguardingHow we keep volunteers, communities and children safe.
- Code of conductWhat we expect of volunteers and organisers at drives.
- Editorial policyNo paid stories, labelled partner updates, consent and corrections.